At Ace Fresh Foods, customer satisfaction is our top priority. We strive to provide the freshest and highest-quality products with every delivery. However, we understand that there may be instances where you may need a refund. Below are the details of our refund policy:

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

• Damaged or Spoiled Products: If you receive products that are damaged, spoiled, or not fit for consumption upon delivery.
• Incorrect Orders: If the items delivered do not match your order or if items are missing.
• Delivery Issues: If there is a significant delay or non-delivery of your order due to an issue on our end.

2. Timeframe for Refund Requests

• Refund requests must be submitted within 24 hours of receiving your order to ensure timely processing.
• Requests made after this timeframe may not be eligible for refunds.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at Order@acefressfood.ca or contact us through our website with the subject line “Refund Request.”
2. Provide the following details:
   • Order number
   • Description of the issue
   • Photos of the product(s) in question (if applicable)

4. Refund Process

• Once your request is received, our team will review it within 2–3 business days.
• If approved, the refund will be processed using the original payment method. Depending on your bank or card issuer, it may take 5–7 business days for the funds to appear in your account.

5. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been tampered with or consumed.
• Issues arising due to incorrect storage or mishandling by the customer after delivery.
• Requests made outside the stated timeframe.

6. Replacement Policy

In certain cases, we may offer replacements instead of refunds. This will be discussed and determined during the refund review process.

7. Changes to the Refund Policy

Ace Fresh Foods reserves the right to modify this refund policy at any time. Any changes will be updated on our website, and we encourage you to review this policy regularly.

For any further assistance or inquiries, please feel free to contact us at Order@acefressfood.ca. We are committed to ensuring you have the best experience with Ace Fresh Foods.