Privacy Policy

At Acefreshfoods, accessible at https://acefreshfoods.ca/, we are fully committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains, in detail, how we collect, store, use, share, and safeguard your information when you access our website or use our services. By using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, ensure smooth transactions, and enhance user experience. The information we collect may be categorized as follows:

Information Provided Directly by You: When you register an account, place an order, fill out forms, subscribe to newsletters, or contact customer support, you voluntarily provide personal details such as your name, email address, phone number, and address.
Transaction Information: When making purchases, we collect order details and transaction-related information. Payment data is securely handled by authorized third-party payment processors, and we do not store sensitive payment credentials.
Automatically Collected Information: Our systems automatically gather technical data such as IP address, browser type, device information, operating system, referral URLs, and browsing behavior.
Communication Data: Any communications exchanged via email, live chat, or support requests may be collected and stored for service improvement and record-keeping purposes.

2. How We Use Your Information

The information collected is used strictly for lawful and legitimate business purposes. These purposes include:

Order Processing and Fulfillment: To process orders, confirm transactions, manage deliveries, and provide accurate billing and shipping services.
Account Management: To create, maintain, and manage your user account, including login authentication and profile updates.
Customer Support: To respond to inquiries, resolve issues, and provide technical or service-related assistance.
Website Improvement: To analyze user behavior, improve website functionality, optimize content, and enhance navigation and performance.
Marketing and Communication: To send promotional offers, newsletters, updates, and service-related notifications, subject to your communication preferences.
Security and Fraud Prevention: To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other security threats.
Legal Compliance: To comply with applicable laws, regulations, court orders, and legal obligations.

3. Sharing and Disclosure of Information

We respect your privacy and ensure that your personal information is shared only when necessary and under strict safeguards:

Service Providers: Information may be shared with trusted third-party partners who assist with payment processing, order fulfillment, logistics, analytics, or technical operations.
Legal and Regulatory Authorities: We may disclose information if required by law, legal proceedings, or governmental requests.
Business Protection: Information may be disclosed to protect our legal rights, prevent fraud, enforce policies, or ensure user safety.
No Sale of Data: We do not sell, trade, or rent your personal information to third parties for marketing or advertising purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and website performance:

Essential Cookies: Required for website functionality, secure access, and basic operations.
Performance Cookies: Help analyze traffic patterns, page visits, and user interactions to improve services.
Preference Cookies: Store user preferences such as language, region, or login details for convenience.
Cookie Control: You can manage or disable cookies through your browser settings; however, certain features may not function properly if cookies are disabled.

5. Data Security

We implement strong administrative, technical, and physical safeguards to protect your personal data:

Use of secure servers, firewalls, and encrypted connections.
Restricted access to personal data, limited only to authorized personnel.
Continuous monitoring for vulnerabilities and security threats.
Despite our efforts, no system is completely secure, and we cannot guarantee absolute protection against all cyber risks.

6. Your Rights and Choices

You have full control over your personal information, including the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Marketing Preferences: Opt out of promotional communications at any time.
Data Deletion: Request deletion of your personal information, subject to legal or contractual requirements.
Consent Withdrawal: Withdraw consent for data processing where applicable.

7. Third-Party Links

Our website may contain links to third-party websites or services for your convenience:

We do not control or endorse third-party websites.
We are not responsible for their content, privacy practices, or data handling.
Users are encouraged to review third-party privacy policies before sharing information.

8. Children’s Privacy

Protecting children's privacy is important to us:

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If such data is identified, it will be promptly removed from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically:

Updates reflect changes in services, legal requirements, or operational practices.
Revised versions will be posted on this page with an updated effective date.
Continued use of the website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us using the following details:

Email: Order@acefressfood.ca
Phone: +1 519(784)-2344
Address: Unit A 1011 Richmond Street, Chatham ON, Canada N7M5J5