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Terms & Conditions

Welcome to AceFreshFoods. These Terms and Conditions apply to your use of our website at acefreshfoods.ca and to every order you place with us. By using the website or placing an order, you agree to these terms. Please read them together with our Privacy Policy and our Refund & Return Policy.

1. About Us

AceFreshFoods is an African & Caribbean grocery store located at Unit A, 1011 Richmond Street, Chatham, ON N7M 5J5, Canada. You can reach us by phone on 519-784-2344 or by email at order@acefreshfoods.ca.

2. Using Our Website

  • You must provide accurate, current and complete information when you create an account or place an order.
  • You are responsible for keeping your account password confidential and for all activity under your account.
  • You agree not to misuse the website, interfere with its operation, or attempt to access it by any means other than the interface we provide.

3. Products and Prices

  • We make every effort to show products, pack sizes and prices accurately. Product images are for illustration; packaging may vary.
  • Prices are shown in the currency displayed at checkout and may change without notice. The price that applies is the one shown in your cart when you pay.
  • If a pricing or description error is discovered after you order, we will contact you and you may cancel the affected items for a full refund.
  • All products are subject to availability. If an item is unavailable, we will contact you to offer a replacement or a refund.

4. Orders and Payment

  • Your order is an offer to buy. It is accepted once your payment has been confirmed and we send you an order confirmation email.
  • Payments are processed securely by our payment provider. We do not store your full card details.
  • We may refuse or cancel an order where we suspect fraud, where payment is not received, or where the products cannot be supplied. Any amount paid for a cancelled order will be refunded.

5. Delivery

  • Delivery charges, if any, are shown in your cart and at checkout before you pay.
  • Our team will contact you to arrange delivery. Delivery times are estimates and may be affected by circumstances outside our control.
  • Please make sure someone is available to receive fresh and frozen products, and store them correctly as soon as they arrive.

6. Refunds and Returns

Because many of our products are fresh, frozen or perishable, refunds and replacements are handled as described in our Refund & Return Policy, which forms part of these terms.

7. Food Safety and Allergens

  • Please read product labels and packaging carefully before consumption, especially if you have allergies or dietary requirements.
  • Follow the storage and cooking instructions on each product. We are not responsible for loss caused by incorrect storage or handling after delivery.

8. Limitation of Liability

To the extent permitted by law, AceFreshFoods is not liable for any indirect or consequential loss arising from the use of the website or our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under applicable consumer protection laws.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes take effect when they are posted on this page. The terms that apply to an order are the ones in place when the order was placed.

10. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: order@acefreshfoods.ca
Phone: 519-784-2344
Address: Unit A, 1011 Richmond Street, Chatham, ON N7M 5J5, Canada